Will I be able to keep my PinkTel Texting Number?

• You can either keep your current number or choose a new one ($75 Credit if choose a new one)

• If you keep your existing number, there's a porting process which might take 2-3 weeks during which you won't have access to your texting number. 

• If you decide on a new number, you can continue using your PinkTel number until your VipeCloud number is up and running, plus you’ll get a $75 credit on your next bill! 

  • Once we know your new number, I recommend sending a text from your PinkTel number to update your contacts about your NEW number - a quick heads-up text works wonders. 

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Can I choose the area code for my new number?

• Yes, you can choose your preferred area code.  Sometimes area codes are sold out, so we will ask you for 3 different choices.

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Can I stay with PinkTel instead of moving to VipeCloud.

• Unfortunately, we will no longer have access to the PinkTel dashboard once this transition is final.

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Is there a cost difference with VipeCloud Texting?

• DIRECTOR COST - The price will increase to $63 for 1000 credits, and with VipeCloud you’ll get more bang for your buck! Most messages will now only use 1 credit, which means the cost per credit is significantly reduced – about two-thirds less!

• CONSULTANT COST - There is a $2 increase, it will now be $31 for 500 credits. This includes continued daily syncing, birthday text to your customers—plus a new perk: an automatic WELCOME text for every new customer you add to intouch.

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When will this take effect?

• Think of it like construction; we’re aiming for one month, but it could extend to two. It’ll be well worth the wait!

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What happens to my existing PinkTel Credits?

• If you have over 1000 credits left in your PinkTel account, we'll credit the extra ones to your VipeCloud account.

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Do my credits roll over in VipeCloud?

• YES, they do roll over each month.  Is that exciting or what!!!

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How many credits do I have with VipeCloud?

• The monthly subscription is 1,000 credits, which generally equates to 1,000 messages.

• In the past, a 300-character message with an image would use 3 credits, but with VipeCloud, you’re gaining about two-thirds more in credit value.

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Can I purchase more credits?

• Absolutely! You have the flexibility to increase your subscription or purchase additional credits whenever you need.

• Please note that PinkSuccess will no longer automatically add credits to your account. However, VipeCloud will alert you via email once your balance falls below 100 credits. This is a good time to consider topping up your credits to ensure uninterrupted service.

• Rest assured, the messages PinkSuccess sends on your behalf will not exceed 1000 credits.

• If you're using our Lead Management System (LMS), the number of credits you'll need may vary based on the volume of leads you manage.

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How will I receive text notifications?

• You'll get texts directly through the VipeCloud app on your phone! 

  • They’ll pop up just like any other app notification, and you can respond right there—no more logging into a website or holding down numbers to reply.

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Can I have Texting without having the Email Service?

• Absolutely! You can have either texting or emailing services, or both. They operate independently, BUT work together as well, so you choose what fits your needs.​​

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​​How often will my contacts sync with VipeCloud?

• We’re planning to sync contacts daily. We're still finalizing the details, but that's the goal. 

  • It will be more than 3 times a month (which is how it is currently).​

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Will I still have access to all PinkSuccess templates and my personal templates?

• Yes, you'll have access to all PinkSuccess templates.

• Plus, if there are any specific templates you’ve created and want to keep, just let us know and we’ll transfer them over for you.

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What happens to the contacts and lists I created in PinkTel?

• Tell us which lists you want to bring over, and we'll handle the migration for you.

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What if I have messages scheduled already for contacts to receive?

• If you have LMS, we will migrate them over to VipeCloud, and inform them of your new number, if you choose a new number.

• We will do our absolute best to migrate in other type of unsent messages to VipeCloud with little interruption.  

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What kind of training will be provided for VipeCloud Texting?

• Detailed training available on our website

• Interactive workshops

• VipeCloud also has training videos available

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Do I need to keep paying Betwext?

• Yes, you'll need to continue your payments to Betwext until we fully transition your account. Once that's done, there will be no more bills from them.

• We cannot transition you to VipeCloud texting if you have an outstanding bill with Betwext, that has to be paid in full before we can move forward.

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Will I have to pay VipeCloud for texting?

• No, you won’t have to pay VipeCloud directly for the texting service. You will be billed through PinkSuccess - all one bill!

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Do I need to remind you about my birthday messages, that I customize them or do not send them?

• No, you will not need to remind us, we have it on record.